Announcements

Latest Announcements

  • 211 Virginia Announces New Live Assistance Hours

    Beginning September 27, 2026, 211 Virginia will pilot new live assistance hours. Live assistance will be available Monday through Friday, 9:00 AM–5:00 PM ET, including phone, text, chat, and email. Virginians can access the 211 Virginia resource database through the public search tool and Agentless Assist twenty-four hours a day when live assistance is unavailable. Visit 211virginia.org to search for community resources, or text MENU to 247-211 to receive information directly on your phone. The public search tool is available in 10 languages. Virginians experiencing a mental health crisis can call 988 or visit 988va.org to connect to the 988 Suicide & Crisis Lifeline. The 988 Suicide & Crisis Lifeline also leverages the 211 Virginia resource database and public search tool to connect individuals with community resources.

  • Virginia SUN Bucks

    Applications for the 2026 SUN Bucks season are now closed. Applications received after August 31, 2026 will be considered for the 2027 SUN Bucks Season and processed beginning next spring. The SUN Bucks Call Center (866-513-1414) will continue to answer questions about existing applications through September 30, 2026. Virginia SUN Bucks is a grocery benefit that helps families with food costs for their school-age children. Most children eligible to receive Virginia SUN Bucks benefits will receive them automatically without having to fill out an application, while other families will need to apply. Learn more about this program, by visiting VirginiaSunBucks.com.

  • Crisis Assistance - Heating Emergencies

    Households facing heating emergencies, such as lack of heat, imminent utility cut-off, or unsafe/inoperable heating equipment, may qualify for Crisis Assistance through the Virginia Department of Social Services (VDSS) and the Virginia Energy Assistance Program (EAP). Applications for equipment-related assistance and security deposits are accepted November 1, 2026 – March 15, 2027, and applications for heating fuel and utility bills are accepted from the first workday in January through March 15. Assistance may include heating equipment repair or replacement, supplemental equipment (such as fuel tanks), security deposits, and heating fuel or utility payments. To learn more about how the program can help your family, visit dss.virginia.gov/relief/ea/.

  • Event Recap: Re-energizing Collaboration in the Roanoke Valley

    In early May 2025, 211 Virginia hosted its first-ever Care Coordination Convening in Roanoke — bringing together dozens of frontline agencies  from across the Commonwealth to strengthen the referral ecosystem and better connect people to services.

    From housing and mental health to family support and emergency services, our partners are the reason 211 works. This event wasn’t just a meeting — it was a meaningful opportunity to build relationships, surface barriers, and spark real collaboration. Read more on the blog.