Emergency Management

A woman wearing a headset and a red sweater works at her desk in a call center, using a dual-monitor computer setup. Her workstation includes a phone, keyboard, and office supplies in a cubicle environment.

Our Commitment to Emergency Management Providers

As a partner of the Virginia Department of Emergency Management (VDEM) and a member of Virginia’s Volunteer Organizations Active in Disaster (VOAD), 211 Virginia acts as the official public information line, supports local emergency management during emergent situations, and is the official call center for the North Anna and Surry Nuclear Power Stations.

  • 211 Virginia is part of Emergency Support Functions ESF-15: External Affairs and ESF-17: Volunteers and Donations and participates in exercises year-round.

Emergency Management Partners

  • Virginia Department of Emergency Management

    211 Virginia acts as VDEM's official public information line and supports local emergency management with talking points and resource information.

    • VDEM

  • Virginia Department of Health

    VDH Emergency Preparedness involves collaboration among state, regional, and local emergency response partners to enhance readiness for all hazards, including bioterrorism, infectious disease outbreaks, and other public health emergencies. 211 Virginia supports these efforts by disseminating critical information during public health events.

    • VDH

  • Virginia Hospital & Healthcare Association

    VHHA is an alliance of hospitals and health delivery systems. 211 Virginia plays a vital role in Patient Locator and Family Reunification, offering real-time information during mass casualty incidents to help locate the hospital where affected individuals have been taken.

  • Dominion Energy

    Dominion Energy operates two nuclear power stations in Virginia—the North Anna and Surry Nuclear Power Stations. In partnership with Dominion Energy and VDEM, 211 Virginia plays a critical role in disseminating information and resources in the event of an emergency at either nuclear power station. To ensure preparedness, 211 Virginia participates annually in the Virginia Operations Plan Exercise (VOPEX).

    • Dominion Energy

Don't Lose Track: Virginia's Patient Tracking System

  • Module 1

    Module 1

    This video is intended to show the stages of patient tracking, beginning with triage tags at the scene.

  • Module 2

    Module 2

    This video is intended to show the stages of patient tracking including the VHASS Patient Tracking module at the healthcare facility.

  • Module 3

    Module 3

    This video is intended to show the stages of patient tracking through family reunification when 2-1-1 Virginia is activated.