Commonwealth of Virginia
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Personal Information
This site only collects personal information to the extent necessary to provide services or benefits.
Cookies
"Cookies" are a standard Web technology consisting of small files placed on your computer by a Web server. The server uses them to both store and retrieve information about your visit.
It is our policy to avoid placing cookies on your computer whenever possible. However, some applications on this site require a persistent connection between the server and your computer. This connection is maintained through the use of cookies. Our applications do not use these cookies to store or transmit information about you.
If your Web browser is configured not to accept cookies, you still will be able to access information on the site, but some features and applications may not be available.
Information from E-mail You Send to Us
If you send us an e-mail, the message usually contains your return e-mail address. If you include personally-identifying information in your e-mail because you want us to address issues specific to your situation, we may use that information to respond to your request. Sometimes, we forward your e-mail to other state agencies that may be better able to help you or answer your question. We do not distribute lists of email addresses.
We are pleased to respond to general e-mail inquiries concerning our services, but state and federal laws do not allow us to provide personal, confidential or casespecific information through this forum. Also, e-mail inquiries sent to us are not secure or confidential.
Information Collected from Interactive Forms
On some of our Web pages we may offer interactive forms that let you voluntarily submit personal information (such as your e-mail address, name and address). All submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party.
Tracking Movement through the Web site
We may record some non-personal information during your visit. If you do nothing during your visit but browse through the Web site, read pages, or download information, our Web site's server may automatically record some general information about your visit.
During your visit, our Web site's server may record:
- The Internet domain for your Internet service, such as "xcompany.com" or "xcompany.net" if you use a private Internet access account, or "yourschool.edu" if you connect from a college or university domain and IP address (a number automatically assigned to your computer whenever you are surfing the Web) from which you access our site
- The type and version of browser (such as "Netscape version X" or "Internet Explorer version X") that you use and the type of operating system you use (such as Macintosh, Unix, or Windows)
- The date and time you visit our site, and the Web pages that you visit on our site
- The address of the previous Web site you were visiting, if clicked through to us from another Web site
We use this information for statistical analysis to help us make our site more useful to visitors. This information is only used internally, does not record information about individuals and will be used only for internal management purposes.
Links to Other Sites
Our Web site has links to other Web sites you may find interesting or relevant. These other sites may send their own cookies to your personal computer, collect data, or solicit personal information. The privacy policies and procedures described here do not apply to external links. We encourage you to read the privacy policies of any site you link to from this site, especially if you share any personal information.
Neither 2-1-1 VIRGINIA nor any agency, officer, or employee of the Virginia Department of Social Services (VDSS) warrants the accuracy, reliability or timeliness of any information published by this website, nor do they endorse any content, viewpoints, products or services linked from this website. They shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
The 2-1-1 VIRGINIA website has links to other websites. These include links to website operated by other government agencies, nonprofit organizations, and private businesses. When you link to another site, you are no longer on the 2-1-1 VIRGINIA website and these Terms of Use will not apply. When you link to another website, you are then subject to the Terms of Use of that website.
The 2-1-1 VIRGINIA website is presented as an informational service. Any content should be independently verified with specific agencies when an official record of action is required. Copyright and access restrictions apply.